What Information We Hold and Why
When you register, we collect your name, email address, and the account credentials you set. Every deposit and withdrawal action generates a transaction record tied to your account — this applies whether you fund via Touch 'n Go eWallet, Boost, or GrabPay. We store these records
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to process your requests accurately and to satisfy the compliance obligations that apply in regions where access is permitted under local law. Device identifiers and IP data are also logged to protect your account from unauthorised access. We do not sell your personal data to third
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parties, and we do not share it outside of the service providers who help us run the platform — payment processors, account verification services, and infrastructure partners operating under binding confidentiality terms. You can request a summary of the data we hold at any time by
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writing to our support channel. Retention periods depend on the type of record: account credentials are kept for as long as your account remains active; transaction logs are retained for the period required under applicable rules. After that period, data is deleted or anonymised.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.